HOUSTON--(BUSINESS WIRE)--The Methodist Hospital is proud to announce it has been named a 2012 Patient Voice Award winner.
“We focus on providing the highest quality health care, with a personalized service approach. Our values-driven culture is the foundation for all our interactions with patients, guests and each other.”
The Patient Voice Award recognizes academic medical centers (AMC) that have achieved excellence in patient satisfaction. This award is exclusively for AMCs and compares an organization’s performance to its peers. Methodist is one of only eight organizations to receive this prestigious honor in 2012.
“Extraordinary patient care continues to be a top priority at our institution,” said Peggy Creany, director of service quality for The Methodist Hospital. “We focus on providing the highest quality health care, with a personalized service approach. Our values-driven culture is the foundation for all our interactions with patients, guests and each other.”
Award winners are determined by a national standardized survey called the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS. The survey gauges patients’ perceptions of their hospital experiences. Until HCAHPS, there was no national standard for collecting and publicly reporting information about patient experience that provided comparisons with hospitals locally, regionally and nationally.
“Through the dedication and commitment of our employees and physicians, Methodist continues to set itself apart as a leading academic medical center for care and for patient satisfaction,” Creany said. “We are privileged and honored to accept this award on behalf of our employees and physicians.”